Jili99 Privacy Policy — Your Privacy Is Our Priority

Welcome to the jili99 Privacy Policy. This document explains how jili99.st ("We", "Platform", "jili99") collects, uses, discloses, and protects your personal information when you use our website, mobile app, and all related services we offer to users in Malaysia.

We understand that privacy is a deeply personal matter. The trust you place in us when registering an account and playing at jili99 is never taken lightly. That is why we ensure every aspect of your personal data management is handled with full responsibility, transparency, and compliance with applicable laws.

This Privacy Policy applies to all jili99 users regardless of whether you are a registered member, a general visitor to our website, or an individual in the process of registering. Every interaction you have with our platform — from browsing the website to making deposits and playing games — is governed by this policy.

Jili99 only collects information that is genuinely necessary to provide quality services, ensure your account security, and comply with legal requirements. The following are the categories of data we collect:

All data we collect is guided by the principle of data minimisation — meaning we will not request information beyond what is necessary for the stated purpose. You may also choose not to provide certain data, though this may limit your access to some platform features or services.

Jili99 uses your personal data solely for legitimate and clearly stated purposes. We do not use your data for unrelated purposes without your prior consent.

The primary purposes for which your personal data is used are as follows:

• To process account registration and verify your identity through the legally mandated KYC process.
• To process deposits, withdrawals, and all financial transactions quickly and securely.
• To provide responsive customer support whenever you need assistance.
• To send important account-related notifications such as transaction confirmations, security alerts, and policy updates.
• To detect and prevent fraud, money laundering, and other illegal activities related to your account.
• To comply with legal and regulatory obligations imposed on jili99 as an online gaming platform.
• To improve our service quality through analysis of anonymized data.
• To deliver relevant promotional offers and bonuses to you — if and only if you have given consent to receive marketing communications.

Jili99 does not sell, rent, or trade your personal data to any third party under any circumstances. However, in the day-to-day operation of our platform, there are limited situations where we may need to share certain information with trusted parties:

• Payment Service Providers: Required transaction information is shared with trusted payment processors such as FPX, Touch 'n Go, and DuitNow to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements with jili99.
• Game Software Providers: Basic game data is shared with licensed game providers to ensure smooth game functionality and fair outcomes.
• Competent Authority: jili99 will disclose information to government authorities or law enforcement if required to do so by a court order or applicable law.
• Fraud Prevention Authority: In efforts to combat money laundering and financial fraud, certain information may be shared with recognised fraud prevention bodies as required by law.

In all instances of data sharing, jili99 ensures that only the minimum necessary information is shared, and that recipients are bound by confidentiality obligations equivalent to our own data protection standards.

Jili99 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and maintain the security of your session. Cookies are small text files stored on your device when you visit our website.

There are several types of cookies we use on the jili99 platform:

• Essential Cookies (Required): These cookies are required for core platform functions such as maintaining your login session, remembering language preferences, and securing transactions. They cannot be disabled as they are necessary for the platform to function properly.
• Performance & Analytics Cookies: We use analytics cookies to understand how users interact with our platform — which pages are visited most frequently, how long users stay on each page, and common navigation paths. This data is used in aggregated form and does not personally identify you.
• Functional Cookies: These cookies allow the platform to remember your preferences such as game display settings, account configurations, and other personal preferences to provide a more personalized experience.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from fraud attempts.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect platform functionality and your gaming experience. For more information on managing cookies, refer to your browser's help documentation.

Your data security is the top priority for jili99. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorized access, data breaches, and cyberattacks.

The comprehensive security measures we implement include:

• Data encryption in transit using TLS 1.3 protocol — the latest and most secure generation of web encryption technology.
• Data encryption at rest using AES-256 algorithm, ensuring that data stored in our databases cannot be read even by parties who gain physical access to the servers.
• Two-factor authentication (2FA) is available and strongly encouraged for all jili99 member accounts.
• 24/7 security threat monitoring by our experienced cybersecurity team.
• Regular penetration testing conducted by independent third parties to identify and address security vulnerabilities before they can be exploited.
• Tested and documented incident response procedures to ensure any security incidents are handled swiftly and effectively.

As a data subject, you have certain rights regarding the personal information we hold about you. jili99 fully respects and upholds these rights:

To exercise any of the above rights, please contact the jili99 customer support team via Live Chat or our official email. We will process your request within 14 business days from the date we receive a complete request.

Jili99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.

Our data retention period guidelines are as follows:

• Active Account Data: For the duration your account is active plus 5 years after account closure, in compliance with anti-money laundering legal requirements.
• Financial Transaction Records: Minimum 7 years from the transaction date, in accordance with Malaysia's financial and tax regulatory requirements.
• Support Communication Logs: 3 years from the date of last interaction, for reference and dispute resolution purposes.
• Technical Data & Security Logs: 12 months for standard access logs; up to 5 years for security incident-related logs.
• Marketing Data: Until you withdraw your marketing consent or request deletion, whichever comes first.

The jili99 platform is strictly for adult users aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

As part of our commitment to responsible gaming and the protection of minors, jili99 enforces strict age controls through:

• Age verification during the registration process using valid identification documents.
• Periodic identity re-verification for accounts showing signs of use by underage individuals.
• Immediate suspension and thorough investigation of accounts suspected of belonging to minors.

If we discover that we have inadvertently collected information from a minor under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you have reason to believe that someone under the age of 18 has registered on our platform, please contact us immediately.

Jili99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to our services. All changes will take effect immediately upon publication of the latest version on the jili99.st website.

For significant amendments that directly affect how we use or process your personal data, jili99 will endeavour to provide advance notice via:

• In-platform notifications when you log in to your jili99 account.
• A notification email sent to your registered email address at least 7 days before the changes take effect.
• A clear update to the "Last Updated" date at the top of this document.

Your continued use of the jili99 platform after the effective date of any amendments constitutes your acceptance of the updated policy. We therefore recommend revisiting this page periodically to stay informed of the latest privacy policy protecting your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you.

You can reach jili99 through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live support widget in the bottom corner of the jili99 platform.
• Support Email: [email protected] — Response within 24–48 business hours.
• Privacy-Related FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and data security.