Jili99 Malaysia Platform Terms and Conditions of Use

These Terms and Conditions ("Agreement") are a legally binding contract between you ("Member" or "User") and jili99 ("Platform", "We", "Company"). This document governs your use of the jili99.st website, including all services, games, features, and content available on it.

By clicking "Register", making a deposit, or simply browsing the jili99 platform, you confirm that you have read, understood, and agreed to comply with all terms stated herein. This acceptance takes effect immediately and remains in force throughout your membership.

These Terms are to be read together with the jili99 Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and our platform. In the event of any conflict between these documents, these Terms and Conditions shall prevail over all other documents unless otherwise stated in writing.

To register and use the jili99 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years of age at the time of registration. jili99 does not permit underage individuals to use this platform under any circumstances.
• Being a Malaysian citizen or lawful permanent resident, or located in a jurisdiction that permits the use of online gambling platforms.
• Registering only under your own name and not on behalf of any other individual or entity.
• Is not currently undergoing a self-exclusion period requested through jili99 or any responsible gaming program.
• Has never had an account permanently closed due to fraud, money laundering, or serious terms violations.
• Capable of making responsible decisions regarding gambling activities and not currently experiencing serious financial difficulties as a result of gambling.

Jili99 reserves the right to request identity verification (KYC) documents at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in your account being temporarily suspended until the verification process is complete.

KYC verification typically requires a copy of your identification card (MyKad), proof of residential address, and in certain cases, additional supporting documents such as a bank statement. All submitted documents are processed confidentially and used solely for identity verification purposes.

Each individual is only permitted to hold one (1) active account at jili99 at any one time. This restriction covers accounts registered using the same name, phone number, email address, IP address, device, or payment information.

During registration, you are required to provide truthful, accurate, and complete information. The information to be provided includes:

• Full name as it appears on your official identification document.
• An active and reachable mobile phone number.
• A valid, active email address for account communication purposes.
• Exact date of birth for age verification purposes.
• Valid bank account details for deposit and withdrawal purposes.

You are solely responsible for keeping your account username and password secure. jili99 will not be held liable for any losses arising from unauthorised third-party access to your account. If you suspect your account has been accessed without your permission, please contact our support team immediately.

Jili99 accepts deposits via a variety of payment methods suited for Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and USDT (cryptocurrency). All deposits are processed in real time or within minutes.

Deposit-related conditions that must be observed:

• The minimum deposit amount is MYR 10 per transaction. The maximum limit varies depending on your chosen payment method and account level.
• All deposits must be made using a bank account or digital wallet registered in your own name. Deposits from third-party accounts are not accepted.
• Jili99 does not charge any processing fees for deposits made via supported payment methods.
• You are responsible for ensuring deposits are made to the correct account number. jili99 is not liable for deposits made to an incorrect account number due to user error.
• Jili99 reserves the right to limit, suspend, or reject any deposit suspected of being linked to fraudulent activity or money laundering.

All financial transactions at jili99 are processed through a secure, encrypted payment system. Your card or bank account information is never stored directly on our servers — everything is handled by trusted, registered third-party payment providers.

Jili99 processes withdrawals within 15 to 30 minutes after a request is approved. All withdrawals are credited directly to the local bank account or digital wallet you registered during the KYC process.

Terms and conditions relating to withdrawals:

• The minimum withdrawal amount is MYR 30 per transaction.
• Withdrawals can only be made to an account registered in your own name, consistent with the information verified during KYC.
• Before making your first withdrawal, you must fully complete the identity verification (KYC) process.
• Any bonus received must meet the specified wagering requirements before the associated winnings can be withdrawn.
• Jili99 reserves the right to request additional documents for withdrawals exceeding a certain amount as part of its anti-money laundering procedures.
• For withdrawals processed outside Malaysia via USDT, processing times may be longer depending on blockchain network confirmation.

Jili99 reserves the right to delay or withhold withdrawals pending the completion of an investigation if there are signs of unusual activity, fraud, or terms violations on the account in question. During the investigation period, members will be notified via email or in-platform message regarding the status of their withdrawal request.

Jili99 offers a wide range of bonuses and promotions to our members, including welcome bonuses, reload bonuses, weekly cashback, exclusive VIP offers, and special seasonal promotions. Each promotion is subject to its own terms and conditions, which will be clearly stated on the respective promotion page.

General principles applicable to all bonuses and promotions at jili99:

• All bonuses are subject to a minimum wagering (rollover) requirement. The rollover amount and other conditions will be stated on the respective promotions page.
• Bonuses may only be credited once per eligible promotion, unless otherwise stated in the relevant promotion's terms.
• Jili99 reserves the right to cancel any bonus suspected of being obtained through fraud, promotion abuse, or multiple accounts.
• Bonuses are non-transferable between accounts and hold no cash value unless wagering requirements are fully met.
• Promotions are subject to a specified validity period. Unused bonuses or unfulfilled wagering requirements within that period will expire automatically.
• Jili99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Members found abusing the bonus system — including but not limited to opening multiple accounts to claim bonuses, employing betting strategies specifically designed to meet rollover requirements without genuine risk (bonus hunting), or placing opposing bets to extract bonus value — may have all related bonuses forfeited and their accounts closed.

All games offered at jili99 — including Live Casino, Fish Shooting Games, Bingo, and other games — are powered by a random number generator (RNG) technology that has been verified and certified by a recognized independent body. This ensures every game outcome is random, fair, and cannot be manipulated.

• The outcome of all games is final and may not be challenged or disputed once a round has concluded.
• In the event of a technical disruption during an active game round, jili99 reserves the right to void that round and return the original bet to the member's account.
• The use of third-party software, automated bots, or any tools designed to exploit the gaming system is strictly prohibited.
• Jili99 is not liable for any game outcomes affected by interruptions to a member's internet connection.
• In Live Casino games, outcomes are determined by live dealers operating in a strictly supervised environment. Any allegation of dealer misconduct must be raised within 24 hours of the incident.

Jili99 conducts regular audits of all games to ensure statistical accuracy and compliance with international fairness standards. Audit reports may be requested through our customer support team.

Jili99 is committed to providing a safe, comfortable, and harassment-free gaming environment. Accordingly, all members are required to conduct themselves in a respectful and responsible manner in all interactions on our platform.

The following conduct is strictly prohibited on the jili99 platform:

• Using abusive, offensive, or threatening language toward other members or jili99 staff.
• Uploading or sharing unlawful content, including obscene, defamatory, or copyright-infringing material.
• Any form of fraud, system manipulation, or attempts to exploit technical vulnerabilities of the platform.
• Money laundering or using the jili99 platform for any other illegal activity.
• Sharing or selling your account to a third party.
• Disrupting platform services through cyberattacks, DDoS, or similar methods.

Jili99 reserves the right to take immediate action — including temporarily suspending or permanently closing an account — against any member who violates these conduct rules. In cases involving illegal activity, jili99 reserves the right to report the matter to the relevant authorities.

Jili99 reserves the right to suspend or close any account at any time without prior notice if there is evidence or reasonable suspicion of a violation of these Terms and Conditions, fraud, or illegal activity.

Reasons that may lead to account closure include:

• Providing false information during registration or the KYC process.
• Registering and using multiple accounts.
• Systematic abuse of the bonus or promotions system.
• Payment fraud, including the use of stolen credit cards or fraudulent bank accounts.
• Engaging in money laundering or other fraudulent activities.
• Violating the code of conduct set out in Section 8.

Members who wish to voluntarily close their account may contact the jili99 customer support team via Live Chat. Any remaining balance in a voluntarily closed account — subject to all wagering requirements having been met — will be processed for withdrawal within 3 to 5 business days.

Any balance in an account closed due to a terms violation or fraud may not be returned, subject to the outcome of jili99's internal investigation.

Jili99 provides its services on an "as is" and "as available" basis. While we always strive to keep the platform running without interruption, we cannot guarantee that the service will always be free from technical errors, disruptions, or unexpected downtime.

• Jili99 is not liable for any indirect, special, or punitive losses arising from the use of our platform.
• Jili99 is not liable for any losses arising from internet connection failures, internet service provider disruptions, or device failures on the member's end.
• All game outcomes recorded in the jili99 system are final. In the event of a discrepancy between the player's on-screen record and the jili99 server record, the server record shall be used as the definitive reference.
• Jili99 makes no guarantee that any betting strategy will yield a profit. Gambling involves real financial risk, and members are solely responsible for their own wagering decisions.

Jili99's maximum total liability to any member, under any circumstances, shall not exceed the total amount deposited by that member in the 30 days preceding the relevant claim.

Jili99 reserves the right to amend, modify, add to, or update any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the jili99.st website.

In cases of significant amendments that directly affect member rights, jili99 will endeavour to provide notice via email or in-platform notification at least 7 days before the amendment takes effect. However, for minor amendments or those made for legal compliance reasons, advance notice may not always be provided.

Continued use of the jili99 platform after any amendment is published will be considered your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw any valid balance.

These Terms and Conditions are governed and interpreted in accordance with the laws and regulations applicable to the operations of the jili99 platform. Any disputes arising from or related to the use of this platform shall be resolved through the following established process:

• Step 1 — Official Complaint: Submit a written complaint to the jili99 customer support team via Live Chat or official email. We will investigate and respond within 5 business days.
• Step 2 — Internal Escalation: If you are unsatisfied with the initial response, you may request escalation to jili99 management. Escalated cases will be reviewed within 10 business days.
• Step 3 — Independent Resolution: If a dispute still cannot be resolved internally, both parties agree to refer the matter to a recognized independent dispute resolution body.

During the dispute process, members are not permitted to make any public or social media disclosures regarding the dispute that could damage jili99's reputation, unless the dispute has been fully resolved or ordered by a court.

Any legal action relating to the jili99 platform must be filed in the jurisdiction specified under our platform's licensing agreement. By using the jili99 platform, you agree to submit to that jurisdiction for the purpose of resolving any disputes that arise.